TRAI Reports Rise in Call Drops Complaint, Begins Service Quality Rules Review
Telecom regulator TRAI on Friday said that it has been receiving a number of call drop complaints from subscribers triggering the need to review existing quality of service rules to measure network performance at the district level and bring 4G-5G services also under its ambit. The Telecom Regulatory Authority of India (TRAI) said that even with the technological advancement in mobile telecommunications and advancement in performance management tools, the quality of experience (QoE) of consumers has not improved as expected though such quality of service (QoS) requirements are supported by technology standards. "Even with widespread coverage of 4G networks in the country and rollout of 5G services, there are increasing number of complaints of call drops, call muting, low data throughput etc. which raises question marks on the network design and provisioning of required network resources," TRAI said. The regulator has proposed to tighten call drop parameters, call succe...